Refund Policy

Failed videos: automatic

If a generation fails, times out, is refused by the model or you cancel it, the reserved credit is returned to your balance automatically. You don't need to ask.

Unused pack credits: within 14 days

Within 14 days of purchase, you can ask for a refund of a pack's unused credits. We refund in proportion to the credits you haven't used. For example, if you bought 15 credits for $39.99 and used 3, we refund $31.99. Credits already used on successful videos aren't refundable. When a refund is issued, the matching credits are removed from your balance.

Plans

You can cancel a plan anytime; it stays active until the end of the period you paid for, and you won't be charged again. Within 14 days of a plan payment, you can ask for a refund of that period's unused credits, again in proportion to what you haven't used. When a plan payment is refunded, the matching unused credits from that period are removed.

Something went wrong

If a video was broken because of a fault on our side (for example, it can't be played or exported in a supported browser), tell us. We'll restore the credit.

How to ask

Email support@opusvideo.app from your account's address with the date of purchase. Refunds go back to the original payment method through Stripe and usually arrive within 5–10 business days. This policy doesn't limit any rights you have under consumer law.