Last updated October 1, 2026
Contact
One inbox handles everything: support@opusvideo.app. Starting your subject line with the topic below helps us route it faster. We reply by email in English.
Customer support
Sign-in problems, a video that failed or looks wrong, export or browser issues. Include the video's link (opusvideo.app/v/…) if you have one, and your browser.
Billing and refunds
Plans, packs, credits, charges or a refund request. Write from the email address on your account and include the purchase date. How refunds work is explained in the refund policy; you can cancel a plan yourself from Manage billing.
Product feedback
Ideas, feature requests, or a video type you wish worked better. Example prompts and links help a lot.
Legal and privacy
Data access, export or deletion requests (see the privacy policy), reports of a video that breaks the acceptable use policy, trademark or copyright notices, and questions about the terms.
Who you're contacting
OpusVideo is operated by NexusGrowth, LLC, a limited liability company registered in Delaware, USA. We're an independent company and not part of Anthropic — for questions about Claude itself, contact Anthropic directly. More about the product is on the about page; prices are on the pricing page.